Effective Date: 20.05.2024
At Retra, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
When you make a purchase or create an account, we collect the following personal information:
- Name
- Email address
- Shipping and billing addresses
- Payment information (such as credit card details)
Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:
- IP address
- Browser type
- Device information
- Pages visited on our site
- Cookies and tracking technologies
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process orders and deliver products.
- To improve our website and services.
- To send order updates, promotional materials, or newsletters (with your consent).
- To personalize your shopping experience.
- To respond to customer service inquiries and support requests.
- To comply with legal obligations and enforce our terms of service.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device, allowing us to remember your preferences and help improve our services. You can choose to disable cookies through your browser settings, but this may affect your user experience.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers to help us with:
- Payment processing
- Order fulfillment
- Marketing campaigns
- Website analytics
These third-party service providers are obligated to keep your information confidential and only use it for the purposes we’ve outlined.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any concerns about how we handle your data, please contact us using the details provided below.
7. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Once it is no longer needed, we securely delete or anonymize your data.
8. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to remove such information from our servers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: support@retracompany.com