Refund and Returns Policy

Refund and Returns Policy

Effective Date: 20.05.2024

At Retra, customer satisfaction is our top priority. We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our refund and return guidelines below:

Returns

We accept returns on eligible items within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging with all tags and labels intact.
• The item must be returned within 30 days from the delivery date.

Non-Returnable Items

The following items cannot be returned:

• Sale or promotional items.
• Items purchased as part of special collections or custom-made products.
• Gift cards or vouchers.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at support@retracompany.com with your order details.
2. You will receive a return authorization and instructions on how to return the item.
3. Once the returned item is received and inspected, we will process your refund.

Refunds

Upon receiving your returned item, we will inspect it to ensure it meets our return policy criteria. If your return is accepted, a refund will be issued to the original payment method. Please note that the refund process may take up to 7-10 business days, depending on your payment method.

Shipping Costs

• Customers are responsible for covering the shipping costs for returning items unless the return is due to an error on our part (e.g., damaged or incorrect item received).
• Shipping charges for the original order are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please initiate a return for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will provide instructions for returning the item and ensure that a replacement is sent out at no additional cost to you.

Contact Us

For any questions or assistance regarding returns or refunds, please contact our customer service team at support@retracompany.com